Reference

mas68 Legal Terms for Indonesia

Every account on mas68 operates under a clear legal framework — your rights, our obligations and the conditions that govern access where local law permits.

Account Terms & ConditionsPrivacy & Data PolicyCookie NoticeDANA / OVO / GoPay / QRIS ContextAccess depends on local law

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How Our Legal Policy Applies to You

mas68 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Access to mas68 depends on local law in your region. By opening an account, you confirm you have read and accepted these terms in full. Our policy covers how we process deposits made through DANA, OVO, GoPay, QRIS, bank transfer and virtual accounts linked to BCA,

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BRI, Mandiri or BNI. Withdrawal requests are subject to identity verification before funds are released — this step protects your account and satisfies our internal compliance requirements. Where we collect personal data during the registration flow or payment process, that data is handled according to the
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privacy terms set out below. We review these terms periodically; any material change will be communicated via the email address on your account before it takes effect.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Us About Any Legal Question

If you have a question about our terms, want to understand how your data is used, or need to request a policy document, our support team is available around the clock. You can reach us through live chat directly from the account dashboard, by email at our official contact address, or via the in-app message centre — the same channel you use for payment receipt and withdrawal status checks. For account-level legal requests from cities including Semarang, responses are handled within 24 hours.

Team online

Live Chat

Available 24 hours a day from your account dashboard. Use this channel to raise urgent legal queries, including data access requests or account-lock questions.

Email Support

Send detailed legal enquiries, policy clarification requests or written complaints to our support email. We aim to respond within 24 hours on business days.

In-App Message Centre

The same message centre you use for DANA or QRIS receipt checks also handles legal correspondence. Submit your request and track its status from your account page.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your personal information is collected only for the purposes stated in our privacy notice — account creation, payment processing via OVO or GoPay, identity verification and support.

Data Collection Scope

We collect only what is needed to verify your identity, process DANA or QRIS transactions and maintain your account. No surplus data is retained beyond the stated retention period.

Cookie Policy

Session cookies keep you logged in; analytics cookies are anonymous and do not identify you personally. You can withdraw cookie consent at any time via the footer settings link.

Account Security

Phone verification is required before account access is granted. Two-step checks apply to withdrawal requests, ensuring funds move only to the wallet or bank account you registered.

Data Retention

Account and transaction records are kept for the period required by our internal compliance schedule. After that period, data is deleted or anonymised in line with our privacy notice.

Your Rights

You may request access to the personal data we hold, ask for corrections, or request deletion where local law permits. Submit requests via live chat or the support email address.

Policy Updates

When we update these legal terms in a material way, we notify you by email before the change takes effect. Continued account use after that date constitutes acceptance of the revised terms.

Frequently Asked Legal Questions on mas68

Below are the legal questions we hear most often from people exploring or already using their mas68 account in Indonesia. If your question is not covered here, reach our support team through the channels listed above.

Yes. Access to mas68 and the terms that govern your account depend on local law in your specific region. Where local law permits, you may open an account and use all lobby sections.

Our legal terms cover all supported payment rails: DANA, OVO, GoPay, QRIS, bank transfer and virtual accounts linked to BCA, BRI, Mandiri and BNI. Each method is subject to the same identity verification requirements.

Submit a data access request through our 24-hour live chat or by email. We will confirm receipt within one business day and provide the relevant data summary where local law permits.

We use session cookies for login continuity and anonymous analytics cookies. You can adjust or withdraw your cookie preferences at any time using the settings link in the site footer.

Data is kept for the period defined in our privacy notice, based on internal compliance requirements. After that period, records are deleted or anonymised. You may request early deletion where local law permits.

We notify you by email before any material change takes effect. You retain the right to close your account before the new terms apply. Continued use of the account after the notice period means you accept the updated terms.

Our support team manages legal complaints via live chat, email and the in-app message centre. Formal written complaints receive a response within 24 hours, and we aim to resolve escalations within five business days.

mas68 Legal Terms for Indonesia

Reach Us About Any Legal Question

Live Chat

Email Support

In-App Message Centre

How We Handle Your Data and Account

Data Collection Scope

Cookie Policy

Account Security

Data Retention

Your Rights

Policy Updates

Frequently Asked Legal Questions on mas68

01 Does mas68 legal access depend on where I am in Indonesia?

02 Which payment methods are covered under the mas68 terms?

03 How can I request a copy of the data mas68 holds about me?

04 What cookies does mas68 use and can I turn them off?

05 How long does mas68 keep my account and transaction data?

06 What happens to my legal rights if mas68 updates its terms?

07 Who handles legal complaints or escalations on mas68?

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